Metasapien – Terms of Use
Effective Date: 18 May 2025
Welcome to Metasapien. These Terms of Use (“Terms”) govern your access to and use of our applications, voice platforms, web properties, APIs, and all related services, including Wiinta™ (collectively, the “Services”). These Terms form a binding legal agreement between you (“you,” “your,” “user”) and Metasapien (Pty) Ltd, a South African private company (“Metasapien,” “we,” “us,” or “our”).
By accessing or using the Services, you agree to these Terms in full. If you do not agree, do not access or use our Services.
1. Who We Are
Metasapien is an artificial intelligence company focused on decoding human consciousness and eliminating mental suffering through symbiotic machine intelligence. Our suite of services— Wiinta, Sankara, and Noetic—enables real-time empathic interaction, predictive diagnostics, and consciousness mapping.
To learn more about us, visit https://metasapien.io
2. Eligibility and Registration
• Minimum Age: You must be at least 16 years old or meet the age of digital consent in your jurisdiction. If under 18, you must have permission from a parent or legal guardian.
• Registration Requirements: Certain features may require account creation. You agree to provide accurate and complete information and to keep it updated.
• Security: You are responsible for safeguarding your login credentials and for all activity under your account. Sharing access is prohibited.
• Entity Use: If registering on behalf of a company or institution, you represent you have authority to bind that entity to these Terms.
3. Permitted and Prohibited Uses
You may use the Services only as expressly permitted under these Terms and in compliance with all applicable laws and regulations.
You may not:
• Use the Services for surveillance, manipulation, medical diagnosis without supervision, or behavioural profiling of others without their consent.
• Reverse-engineer, disassemble, or decompile any underlying models, algorithms, or systems.
• Use the Services to develop, train, or fine-tune competing models.
• Engage in scraping, harvesting, or automated data extraction from our outputs or systems.
• Bypass access controls, usage limitations, or rate limits.
• Represent generated content (“Output”) as human-authored when it is not.
• Use Output in decisions that impact a person’s health, financial standing, legal rights, or access to housing, education, or insurance.
4. Your Content and Use of Output
• Input and Output: You may provide data, questions, or prompts (“Input”) and receive results (“Output”). Together, these constitute “Content.”
• Ownership: You retain rights to your Input. Subject to your compliance with these Terms, Metasapien assigns to you any right, title, or interest it may hold in your Output, excluding shared or derivative elements.
• Responsibility: You are solely responsible for Input you provide and for your use of Output. You must ensure Content is lawful, does not infringe on others’ rights, and is used ethically.
• Accuracy Disclaimer: AI is inherently probabilistic and imperfect. Outputs may be inaccurate, incomplete, biased, or outdated. You must critically evaluate and verify all content before acting on it.
• No Medical Reliance: Our Services are not substitutes for clinical care, diagnostics, or crisis intervention. If you are in distress or experiencing a medical emergency, contact emergency services or a licensed mental health professional.
5. Intellectual Property
All intellectual property rights in the Services, including all software, models, interfaces, trademarks, trade dress, and content (excluding your Input and Output), are and will remain the exclusive property of Metasapien or its licensors.
• No License by Implication: Nothing in these Terms grants you any license or right to use Metasapien’s name, logo, or trademarks, except as expressly authorised.
• Open Source: Any incorporated open-source components are subject to their own respective licenses.
6. Third-Party Services and Integration
The Services may interact with or incorporate services from third parties (“Third-Party Services”). These are subject to separate terms and privacy practices. Metasapien is not responsible for the content, availability, or functioning of Third-Party Services, including third-party generated outputs.
7. Billing and Subscriptions
• Paid Accounts: Certain features may require payment. You agree to provide accurate billing information. Subscriptions auto-renew unless cancelled. Prices may change with 30 days’ notice.
• Service Limits: Daily usage caps (e.g., Wiinta: 3 hours/day) may apply to prevent overuse or misuse.
• Non-Refundable: All payments are final unless otherwise required by law. Service credits are subject to our Credit Terms.
8. Termination and Suspension
We may suspend or terminate access to the Services if:
• You breach these Terms or any applicable policy.
• Your conduct creates legal risk or endangers our infrastructure or community.
• Your account has been inactive for 12 months and has no paid plan.
• Required to do so by law or regulatory authority.
You may stop using the Services at any time. We reserve the right to delete dormant or abusive accounts without notice.
9. Service Changes and Discontinuation
We may add, remove, or change features of the Services at any time. We may discontinue any Service, in which case we will provide reasonable notice and refund any unused, prepaid amounts.
10. Privacy and Data Use
Metasapien’s Privacy Policy explains how we collect, use, store, and share your data. Although it does not form part of these Terms, you must read it before using the Services.
By using our Services, you consent to data being stored and processed in accordance with South African data protection laws and other applicable jurisdictions.
11. Disclaimers
The Services are provided “as is” and “as available” without warranty of any kind, express or implied.
To the fullest extent permitted by law, we disclaim all warranties including:
• Fitness for a particular purpose
• Accuracy or reliability of any Output
• Non-infringement
• Availability or security of the Services
Metasapien makes no representations that the Services or Output are suitable for clinical, diagnostic, financial, or legal decision-making.
12. Limitation of Liability
To the maximum extent permitted by law:
• Metasapien will not be liable for indirect, incidental, special, or consequential damages.
• Our total liability under these Terms will not exceed the amount you paid for the Services in the 12 months preceding the claim, or R2,000 (South African Rand), whichever is greater.
• Some jurisdictions may not allow these exclusions or limitations. In such cases, liability is limited to the extent permissible.
13. Indemnification
You agree to indemnify and hold harmless Metasapien, its directors, employees, contractors, and affiliates from any claims, liabilities, damages, and expenses arising from:
• Your use or misuse of the Services;
• Violation of these Terms;
• Violation of any applicable law or third-party rights.
14. Dispute Resolution
Any disputes or claims related to these Terms will be resolved through binding arbitration in Johannesburg, South Africa, under the rules of the Arbitration Foundation of Southern Africa (AFSA).
• Informal Process First: Before initiating legal action, both parties agree to attempt resolution informally via written notice.
• Class Action Waiver: You agree not to bring claims as a class member or representative.
• Time Limitation: Any claim must be brought within one (1) year after the cause of action arises.
15. General Terms
• Modifications: We may update these Terms from time to time. Continued use constitutes acceptance of any modifications.
• Severability: If any provision is found unenforceable, the remainder remains in effect.
• Entire Agreement: These Terms constitute the entire agreement between you and Metasapien regarding the Services.
• Governing Law: These Terms are governed by the laws of the Republic of South Africa.
16. Contact
For questions or support, contact us at:
Email: legal@metasapien.io